The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Clients may include: | agentscompany or business enterprisesfund managersgovernment agenciesinsurersinternal and external property groupslegal advisersprivate investorsproject managersproperty agentsproperty ownersrisk assessors. |
Assets may relate to: | buildingsbusiness and marketing contractsequipmentfurnituregoodwilllandfacilitiesvehicles. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelinesbusiness and performance planscomplaint and dispute resolution proceduresgoals, objectives, plans, systems and processeslegal and ethical requirements and codes of practicemission statements and strategic plansOHS policies, procedures and programspolicies and procedures in relation to client servicequality and continuous improvement processes and standardsquality assurance and procedure manuals. |
Interpersonal techniques may include: | active listeningclear presentation of optionsconsultation methodsculturally inclusive and sensitive engagement techniquesquestioning to clarify and confirm understandingseeking feedbacktwo-way interactionusing language and concepts appropriate to cultural differencesverbal or non-verbal language. |
Relevant people may include: | accountantsclientscolleagueslegal representativesmembers of industry associationssupervisorstaxation specialistsvaluers. |
Source documents may include: | asset valuation statementscompany asset documents and registerscomparative market datadepreciation schedulesfinancial documentsqualitative and quantitative datareports and inventoriestaxation records. |
Legislative requirements may be outlined and reflected in: | Australian standards, and quality assurance and certification requirementsaward and enterprise agreementsconsumer protectionfreedom of informationhome building requirementsprivacy requirementspublic healthrelevant federal, and state or territory legislation that affects organisational operation, including:anti-discrimination and diversityenvironmental issuesEEOindustrial relationsOHSrelevant industry codes of practice strata, community and company titlestenancy agreementstrade practices laws and guidelines. |
Comparative market data may include: | best practice informationnational and international benchmarkinginter-organisation comparison data. |
Specialist advice may be sought from: | accountantsbankers and financiersbusiness consultantsgovernment officialsinvestment consultantsmembers of industry associationsreal estate agentssolicitorssubcontractorstaxation specialiststechnical expertsvaluers. |
Business equipment and technology may include: | computersdata storage devicesemailfacsimile machinesinternet, extranet and intranetphotocopiersprintersscannerssoftware applications, such as databases and word applications. |
Feedback may be obtained from: | clients and colleaguesdocumentation and reportsquality assurance dataquestionnairesregular meetings. |
Information may relate to: | historical datainsurancemaintenance schedulesoperating environment of organisation, including financial markets, competitors, core business activities, functions and stakeholdersproperty, facility and asset leases and contractsproperty, facility and asset management reportsreports and relevant documentationuseful and residual life of asset. |
| |